Patient Management Manager (clinical operations)

✨ WHY CHOOSE MEDSIR ✨

We are a Barcelona-based fastest-growing company founded by scientific experts 🔬. We are dedicated to the design and management of innovative strategic clinical trials in oncology, from study conception to the publication of study results 💊📃. Together, we create the best strategies that are both clinically relevant and scientifically meaningful 💉. We strive to improve our knowledge of this complex disease and the vast array of available treatments in a fast-innovative way 🚀.

At MEDSIR, you will have the job of your life while working together towards our shared 🌟 mission 🌟 bringing novel treatments to cancer patients worldwide. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact ❤ in patients' lives and science… all while having great fun 🎉

🤓 ABOUT THE OPPORTUNITY:

As a PATIENT MANAGEMENT MANAGER in our Trial Division, the main goal of this position will be to lead Clinical Operation team to ensure successful execution by overseeing patient recruitment, retention, correct data addition in electronic CRF, and engagement strategies of clinical trials. This involves coordinating team activities, providing guidance and support, ensuring compliance with research protocols and regulations, and maintaining effective communication among team members and other stakeholders. Ensures that studies comply with regulatory requirements, Good Clinical Practices (GCP), and company Standard Operating Procedures (SOPs).

The Patient Management Manager will report to Site Network Director.

🎯 HOW YOU WILL CONTRIBUTE:

• Ensure clinical trials are executed efficiently, and in accordance with Good Clinical Practices (GCP) and ICH guidelines.
• Lead the team in the identification of study issues, ensure proper escalation if necessary, and ensure resolution/follow-up.
• Identify and mitigate risks associated with the studies, including patient recruitment strategies, safety, and regulatory risks.
• Lead, mentor, and develop the Patient Management team fostering professional development and a results-driven culture.
• Promote a collaborative and inclusive work environment, encouraging innovation and continuous learning.
• Provide leadership and oversight to the team, ensuring all team members understand their roles and responsibilities.
• Responsible for the strategic organization and effective planning of the team to ensure operational success and alignment with company objectives.
• Balance team workloads to avoid bottlenecks or burnout, adjusting resources as needed across different trials.
• Oversee strategies for patient recruitment in collaboration with the team, and the Marketing and Communication team (if needed).
• Review the study plans with the team, identify needs, and evaluate alternative operational solutions (if needed).
• Control and overview external vendors on costs, quality, and delivered timelines.
• Ensure, with the team, timely recruitment of eligible patients as per study and recruitment targets.
• Ensure any issue of data quality is followed up by the team and Quality Assurance.
• Oversee audit findings.
• Guarantee all the clinical trial information is updated in the system.
• Guarantee all the team follows SOPs, GCP, and the applicable regulatory requirements of the studies.
• Manage the Patient Management Unit budget, ensuring all financial aspects of the trials are tracked and controlled within the approved limits.
• Compliance with quality and environmental policies.
• Performs management tasks as assigned by the Site Network Director.
• Coordinate with the Patient Management Sr. Specialist to ensure that all team members are aligned with the trial schedules, milestones, and deliverables.
• Protect information from unauthorized use or access and notify the Information Security Officer and the Management System Officer in the event of such unauthorized access or use.
• Abide by the internal regulations, raise concerns and breaches related to compliance obligations, and collaborate with Ethics & Compliance as required.
• Participate in scheduled company trainings.
• Lead the implementation of the Ethics and Compliance Program within their area of supervision and promote a compliance culture.

💪WHAT DO WE VALUE FOR THIS OPPORTUNITY?

• A university degree in life sciences, clinical research, or related field.
• Over 6 years of experience in Clinical Trials, with at least 3 years in managing teams.
• Strong interpersonal, communication, facilitation, and presentation skills.
• Ability to work effectively with cross-functional teams in a dynamic clinical environment.
• Strong analytical and problem-solving skills. Goal and strategy-oriented.
• Demonstrated ability to work in a small team setting.
• Good computer skills, proficient with Microsoft Office applications.
• Excellent organizational skills with demonstrated ability to execute support on projects on time and on budget.
• Proactively take part and contribute to quality improvement.
• Availability to travel.
• Able to multitask and prioritize key tasks.
• Fluent communication in English.
• Portuguese language highly valued.

📢 THE THINGS YOU REALLY WANNA KNOW 😉:

At MEDSIR, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

BENEFITS

🤓 Work with world-renowned clinicians and KOL´s on high-level publications and papers.

🚀 Fast growth, we are an early-stage company with a multidisciplinary team and many growth opportunities.

🏡 Work-life balance - hybrid working model and flexible hours focusing on performance rather than office hours.

🎓 Unlimited access to GoodHabitz courses and regular workshops (external & internal) to continue your development.

📚 Opportunities to participate in scientific conferences & events at national and international level.

💉 Private health Insurance.

🏝 Work-from-abroad policy depending on position and local legislation.

🌏 A young & international team with a company culture focused on development.

☕ Positive, dynamic, and passionate work environment.

💪🏽 Elevate your wellness with Wellhub (formerly GymPass)! One subscription for the best in fitness, mindfulness, therapy, nutrition, and sleep support—all in one place.

💸 "Flexible compensation plan" to help you save taxes and increase your net salary (Cobee).

🎂 A free day on your birthday so you can truly celebrate!

🎉 Unforgettable MEDSIR events and regular get togethers.

👥 Equal employment opportunity, at MEDSIR we proudly pursue a diverse workforce and celebrate our differences.

🌇 A fantastic workplace located in 22@, Barcelona's new hub of innovation.

💻 We work with MacBook computer (Apple).

If you believe you match our values, you are unique and feel ready to make a change, we look forward to meeting you!

🧡 We are committed to fostering a diverse and inclusive workplace, where all individuals are treated with respect and equality, regardless of race, gender, age, religion, disability, or any other characteristic. We believe in providing equal opportunities for all and do not tolerate discrimination in any form.